1. Information We Collect
When you use PainPointy, we collect the following types of information:
- Account information: your name, email address, and password when you create an account.
- Workspace data: domains, keywords, target subreddits, and other configuration you provide to set up scans and ongoing monitoring.
- Reddit data: publicly available Reddit threads and comments collected based on your project configuration.
- Usage data: how you interact with the service, including pages visited, features used, and actions taken.
- Device and browser information: browser type, operating system, and IP address collected automatically.
2. How We Use Your Information
- To provide and operate the PainPointy service, including collecting Reddit data, generating AI-powered analysis, and delivering reports.
- To send you scheduled reports via email based on your project settings.
- To communicate with you about your account, service updates, and support requests.
- To improve the service through aggregated, anonymized usage analytics.
3. Third-Party Services
We use the following third-party services to operate PainPointy:
- Convex — serverless database and backend functions.
- Vercel — application hosting and deployment.
- PostHog — product analytics to understand usage patterns.
- OneDollarStats — lightweight website traffic analytics.
- Affonso — affiliate attribution for referral links and purchases.
- Sentry — error tracking and performance monitoring.
Each of these services has its own privacy policy. We only share the minimum data necessary for each service to function.
4. Data Retention
We retain your account information and workspace configuration for as long as your account is active. Reddit data collected through your scans is retained for the duration of your subscription. When you delete your account, we remove your personal data within 30 days. Anonymized, aggregated data may be retained indefinitely for service improvement.
5. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Delete your account and all associated personal data.
- Export your data in a portable format.
- Opt out of non-essential communications at any time.
To exercise any of these rights, contact us at the address below.
6. Security
We use industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the internet is completely secure.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by email or through the service. Continued use of PainPointy after changes constitutes acceptance of the updated policy.
8. Contact
If you have questions about this privacy policy or your data, contact us at help@painpointy.com.